FAQ
Q1: Are you a manufacturer or trade agent?
A1: We are the manufacturer of printers and one-stop equipment and accessories providers, with 2000㎡ workshops and office areas.
Q2: How to order?
A2: 1. Please let us know the model and quantity you need.
2. Performa Invoice will be provided for you to confirm.
3. Make the payment after the PI is confirmed by you.
4. The order will be scheduled for production.
Q3: What about the lead time?
A3: Normally 7-15 working days after receipt of payment based on the order volume, the shipping time depends on the means of transportation.
Q4: How do you deliver the printer to me?
A4: 1. If you have a freight forwarder in China, we can arrange to deliver the goods to your freight forwarder’s warehouse.
2. If you do not have a freight forwarder in China, we can find cost-effective freight forwarders and transportation methods for you to deliver the goods to your country. Such as by sea, by air, or by train.
Q5: Is there any warranty for this printer? A5: Yes, we have a warranty for the printer. We provide 12 months warranty for all the electronic parts including the mainboard, driver board, control board, motor, except the consumables, such as print head, capping, ink pump, ink damper, raster, decoder, print head cables, belt, etc.
Q6: How can I install and start to use the printer? A6: Normally we provide detailed installation tutorial videos and user manuals. Then we will establish a technical team to provide technical support services, such as online chat and video call, etc. Whenever you have questions about the machines, you can contact our engineer or me directly.
Q7: What certificates do your products have?
A7: CE certificate for the machines, MSDS certificate for the ink and hot melt adhesive.
